Wilhelmsen Ships Service aims to build Ships Agency offering by getting ‘up close and personal’
Wilhelmsen Ships Service (WSS) is aiming to consolidate its position within the Ships Agency segment by building stronger agent-customer relationships, the company said in its press release. By doing so, Frederic Fontarosa believes the firm can offer enhanced efficiency, understanding and value - something that the ‘moms and pops’ of the world simply can’t compete with.
Ships Agency is one of the oldest divisions of the worldwide Wilh. Wilhelmsen Group, and over its 40 year history has grown into a giant; boasting 1250 employees, 182 dedicated offices (alongside 438 sub agency offices), with the capacity to service ports in some 132 different countries.
Fontarosa describes WSS’ relationship with its customers as ‘peer-to-peer’, implying that they view each other as partners, rather than service provider and client. To build the bonds within that partnership the firm has created something called the Global Agent Desk.
And such through-the-line efficiency, Fontarosa remarks, is key to “the new breed” of international ship operator.
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