US Senator pushes for cruise ship industry reforms to protect passengers
The U.S. Senator Jay Rockefeller on July 23 introduced legislation (The Cruise Passenger Protection Act of 2013) that would improve consumer protections for cruise passengers and close gaps in cruise crime reporting requirements. On July 24 Senator Rockefeller chaired an oversight hearing of the Commerce Committee to review the current state of the industry, the legislator's official website reports.
The hearing, titled, “Cruise Industry Oversight: Recent Incidents Show Need for Stronger Focus on Consumer Protection”, focused on challenges the cruise industry continues to face, including a lack of consumer protections, the need for accurate crime reporting, and safety issues that continue to plague the industry.
While cruise lines sell the idea of a cruise as a “dream vacation,” some passengers have faced serious issues without recourse while onboard, including fires, being stranded at sea and crime. At the same time, cruise companies continue to impose significant limits by requiring passengers to waive their legal rights when buying their ticket, which further restricts passengers’ abilities to hold cruise lines accountable when things go wrong.
In March 2012, after a series of alarming safety incidents on cruise ships, he held a hearing on whether cruise industry regulations sufficiently protect passengers. Since then, several serious incidents have occurred on cruise ships. One of the most notable was the Carnival Triumph fire in February 2013, which left passengers stranded at sea for days without power, plumbing, and adequate food sources.
Upon receipt of Carnival’s insufficient response, Rockefeller broadened his oversight efforts of the cruise industry. On May 7, 2013, the Chairman sent letters to Carnival, Royal Caribbean and Norwegian Cruise Line, which represent 78 percent of the global cruise industry, to determine whether their procedures on passenger safety and security were enough to protect consumers. Rockefeller followed up on his oversight work by introducing legislation that would compel the cruise industry to implement strong consumer protections.
The Cruise Passenger Protection Act of 2013 would:
- Give consumers a clear upfront summary of the restrictive terms and conditions in cruise contracts. The Secretary of Transportation would develop standards for the cruise lines to provide prospective passengers with a short summary of the key terms in the contract. Consumers would be able to read a plain language summary of the key rights and limitations that passengers have during their cruise so they are fully aware of what rights they have, and don’t have, before they book their tickets.
- Give the federal government more authority to protect cruise ship passengers. The Department of Transportation would be the lead federal agency for cruise ship consumer protection, similar to the role it has in aviation consumer protection. Passengers would also have additional protections in the event of a problem by giving the Department the authority to investigate consumer complaints.
- Help passengers who encounter problems on cruise ships. The Department of Transportation would establish a toll-free hotline for consumer complaints. An Advisory Committee for Passenger Vessel Consumer Protection would be created to make recommendations to improve existing consumer protection programs and services.
- Make all crimes alleged on cruise ships publicly available information. The FBI currently only reports crimes that are no longer under investigation. This causes the number of alleged crimes to be severely underreported and does not give potential passengers accurate information about the safety of cruises. Cruise lines would also be required to place video cameras in public areas and would set requirements for cruise lines to keep the video footage.
- Help passengers who have been a victim of a crime on the cruise ship, since they have limited access to law enforcement. The Department of Transportation would establish a victim advocate who can provide assistance to victims on board a cruise ship, make sure the victim is aware of his or her rights in international waters, and get access to appropriate law enforcement officers.
