Caterpillar Marine Power Systems extends parts warranty
Caterpillar Marine Power Systems announced it has increased the warranty on Cat Brand Parts used in all marine applications from six months to one year. The warranty covers all parts used in Cat® Marine Engines, Cat Marine Generator Sets, Cat Branded Marine Control Systems and Cat Branded Marine Transmissions. The extended coverage applies to all parts sold or utilized in service work on or after June 1, 2012. Importantly, there will be no additional cost to customers for this significant extension of warranty protection, the Company press release said.
Caterpillar Marine Power Systems implemented this new warranty policy in response to customer feedback, industry trends and product quality trends. Caterpillar is very proud of their product quality in the marine segment and based on recent quality improvements is excited to extend the benefit of this improvement to their customers. In addition, recent customer feedback indicates that more and more purchase decisions are based upon warranty and service support by engine manufacturers—an area where Caterpillar is the proven market leader.
“Recognizing our leading position in the marine market, we felt the time was perfect to reinforce customer confidence in our marine product. We see a variety of warranty terms and conditions from our competition often adding complexity for our customers in doing an apples-to-apples comparison. At Caterpillar, we do not want to hide behind the small print in the warranty statement. We are proud of our parts quality and we are prepared to make a firm commitment to our customers that when you buy from our Caterpillar authorized distributors, we can guarantee you the best quality parts worldwide. To reinforce this message, we are proud to offer this warranty extension to our global customers who chose to use original Cat parts,” commented P. Jaime Tetrault, Director of Product Support for Caterpillar Marine Power Systems. “The challenge in the aftermarket parts business today is in understanding the quality of the product being purchased and the conditions of the warranty offered by the seller. Caterpillar has no hidden conditions on our parts—when you buy an original Cat marine part, you now get a full year parts warranty under the same conditions as our previous six months warranty. We believe this is yet another advantage that sets Caterpillar apart from our competition,” stated David Holt, Caterpillar Marine Parts Manager.
About Caterpillar Marine Power Systems
Caterpillar Marine Power Systems, a division of Caterpillar Motoren GmbH & Co. KG, with headquarters in Hamburg, Germany groups all marketing and service activities for Cat and MaK clean marine diesel and gas engines within Caterpillar Inc. The organization provides premier power solutions in the medium- and high-speed segments with outputs from 93 to 16,800 kW in main propulsion and 10 to 7,680 kW in marine generator sets. The sales and service network includes more than 2,100 dealer locations worldwide dedicated to supporting customers in the marine markets, wherever they are.
About Caterpillar
For more than 85 years, Caterpillar Inc. has been making progress possible and driving positive and sustainable change on every continent. With 2011 sales and revenues of $60.138 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company also is a leading services provider through Caterpillar Financial Services, Caterpillar Remanufacturing Services, Caterpillar Logistics Services and Progress Rail Services.
