MOL Liner announces December 2015 KPI results for Asia Region
MOL Liner Ltd. announces the December 2015 results of Regional Key Performance Indicators (KPI) in Asia in the following categories: operations, customer service, and electronic data interchange (EDI).
*1 it is a new performance measurement target in China launched in July 2015 in addition to our Global KPI and Regional KPI.
*2 For the terminals in Japan, the measure of in-terminal truck turn time is defined as gate in time (or consolidated gate in) to cargo roll on/off at the respective terminal (or berth).
*3 We have adjusted the system measurement based on what we can realistically achieve by setting one abandoned call after three rings (approximately 10 seconds), effective with June 2015. The previous system measurement was set to read the abandoned calls after one ring (approximately 3 seconds). With this new measurement, we anticipate performance to stabilize in the coming months.
*4 The target has been increased from 90% to 95%, effective with January 2015.
*5 The target has been modified effective in January 2015. The target was previously "within 72 hours". It is now "100% setup within 48 hours.
About MOL
Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 131 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL Liner Ltd. is a wholly-owned subsidiary of MOL. The company transports a wide variety of cargoes in international standard containers. The MOL Liner containerships also cover a global network of routes.
